Behind the scenes, Child Care Super is becoming part of Smart Future Trust (a larger investment structure). This change is being made, to strengthen Child Care Super for the future by supporting lower overall fees for most members, providing a refreshed range of investment options and giving members the benefits of increased scale. The Child Care Super brand is not going anywhere.

Smart Future Trust is the investment structure behind the scenes that will support Child Care Super following the transfer. Currently, the investment structure behind Child Care Super is the Guild Retirement Fund.

You will continue to be a Child Care Super member. The change is to the investment structure that sits behind your account.

A Successor Fund Transfer (SFT) is the legal process being used to move your Child Care Super account from the Guild Retirement Fund to the Smart Future Trust (these are the legal fund structures that sit behind your account).

Strict rules apply to an SFT to help protect members and their retirement savings. Specifically, the transfer can only go ahead if the Trustee is satisfied that members will receive equivalent rights and that the transfer is in members’ best financial interests.

After the transfer, you’ll remain a member of Child Care Super. You’ll manage your account the same way you always have, with the same team continuing to support you.

The Trustee believes becoming part of a larger investment structure will help strengthen Child Care Super over the long term while continuing to support members with competitive fees, quality service and investment options.

No. The transfer itself will not reduce your account balance or change the amount of money you have in your Child Care Super account. Your balance will continue to move up or down as it normally does due to investment performance, contributions, fees and any withdrawals.

Yes. You will continue to be a Child Care Super member after the transfer.

No. You will keep your existing member and account numbers.

Yes. You can continue using your Member Online account and app as you do today and your login details will remain the same.

During the transfer period, you will be able to log in and view your account. Some member-initiated changes will be temporarily paused from 4-14 September.

Yes. Our Member Services team will continue supporting you before, during and after the transfer. Our contact details remain the same too. 

Yes. You will continue to have access to our financial coaching service.

Yes. You will continue to have access to the 360Health wellbeing program.

SuperSuper is closing to new activations after 10 September 2026 while we undertake a review of the program.

If you have already activated SuperSuper, you can continue to grow your super savings by using it in accordance with the program terms and conditions.

Yes. Most members are expected to pay lower overall fees following the transfer. Some individual fee components will change, but for most members the overall cost of their account will reduce.

We are updating our fee structure to reflect the arrangements of the new fund and support Child Care Super over the long term. These changes are designed in members’ best financial interests and will see most members pay lower fees overall.

Some administration fees that were previously reflected in investment returns will now appear as transactions on your account. This makes it easier to understand what you are paying.

Investment options are being refreshed. We will automatically move your account to the investment option that is the most comparable to the one you are already invested in.

Yes. You can choose another available investment option if it better suits your needs. To do so, log into your member online portal or app after 14 September and select a new investment option or mix of investment options you want your super invested in.

The refreshed investment menu provides more choice and better aligns investments with members at different stages of life.

A LifeStage option is an investment option that changes over time based on your age. It generally has more exposure to growth assets when you are younger and gradually becomes more defensive as you get closer to and move through retirement.

Yes. If you need help understanding your options, our financial coaching service can help explain how your super works, the investment options available to you and provide you with personal advice about what option is right for you based on your circumstances. This information and advice is available to members at no extra cost.

The Coach team also provides advice to members about pensions and pension benefits, for an additional fee. 

No. Your insurance cover and policy terms remain the same.

The insurance administration fee will however increase, which means the overall cost of your insurance will be slightly higher.

The insurance administration fee is increasing, which means the total cost of your insurance will increase.

No. Your existing cover will continue.

Yes. You can review or change your insurance through Member Online, subject to the normal insurance rules. The temporary pause to member-initiated transactions from 4-14 September also applies to insurance changes.

Yes. Your employer will need to use Child Care Super's new ABN and USI for any contributions made from 5 September 2026.

• If your employer uses Child Care Super as their default super fund, we will contact them directly where possible with the new details.

• If your employer does not use Child Care Super as their default super fund, you should provide them with the new fund details.

• If you’re not sure, or your employer asks for the new details, you can find them on the Member Support Hub or send a pre-filled email to your employer.

The USI is changing because the investment structure behind the scenes is changing – the Guild Retirement Fund is closing and your account is being transferred to the Smart Future Trust.

If your employer asks for Child Care Super’s new fund details, you can copy them from below or send our pre-filled email.

Product Name: Child Care Super

New Fund: Smart Future Trust 

New ABN: 68 964 712 340 

New USI: 68964712340022 

If your employer uses Child Care Super's old fund details for contributions made from 5 September 2026, they will receive an error message advising them to update the fund details. They may then ask you for Child Care Super's new ABN and USI. If they do, you can copy the details from the Member Support Hub or send a pre-filled email to your employer .

Yes, provided your employer uses Child Care Super's new ABN and USI for contributions made from 5 September 2026.

If your employer uses the old fund details, they will receive an error message asking them to update the details.

We’ll take care of moving your account and investments.

You may need to provide your employer with our new details if we’ve not been able to contact them or if they ask you for them.

If there is anything you need to do, we will contact you directly.

Yes. You will continue to be able to log in to Member Online and the Child Care Super app throughout the transfer period to view your account.

From 4-14 September, some member-initiated transactions, such as investment switches and withdrawals, will be temporarily unavailable while we complete the transfer.

From 4-14 September, some member-initiated transactions, including investment switches and withdrawals, will be temporarily unavailable while we complete the transfer.

A short pause helps us safely complete the transfer and ensure all member information and account balances are transferred accurately.

Once the transfer is complete, services will resume as normal from 14 September.

We will send you an exit statement because it is required by law whenever a super account transfers to another fund, even though in this case the change is only happening behind the scenes and you’ll remain a member of Child Care Super. The exit and welcome letters are formalities to confirm that your Child Care Super account, including your account balance, has successfully become part of Smart Future Trust. You do not need to do anything when you receive it - it is simply for your records.

We will also send you a welcome letter confirming that your Child Care Super account has successfully become part of Smart Future Trust. It includes information about your account going forward. You do not need to do anything when you receive it - it is simply a formality to confirm that your account has transferred successfully.

If you cannot find the answer you are looking for, our Member Services team is here to help. You can also watch the video overview, visit the Member Support Hub or speak with our financial coaching team.

Yes. If you receive pension payments from Child Care Super, we’ll manage payment timing around the transfer. Some payments may be made earlier than usual. More details are available here.

If this affects you, there’s nothing you need to do.

Some pension payments may be made earlier than usual.

If you receive pension payments twice monthly, your payment scheduled for 10 September 2026 will be paid earlier, on Monday 7 September 2026. Your regular payment schedule will resume on 24 September 2026.

You don’t need to do anything.

If an additional pension payment is needed to meet your minimum pension payment requirement for the 2026/27 financial year, it will be paid on Monday 7 September 2026.

You don’t need to do anything.

From 4–14 September, some member-initiated transactions, including withdrawals and investment switches, will be temporarily unavailable while we complete the transfer.

If you’re planning to make a withdrawal, please review the key dates and submit your request before the temporary pause in member-initiated transactions begin on 4 September.