You spend your days caring for children and their families. Now it's time we care for you. Whether you're juggling the demands of the room, balancing work and home life, or just need someone to talk to, we've got your back.
As a Child Care Super member, you and your family* have access to MetLife 360Health, an expert-led health and wellbeing support service that fits around your schedule. And here’s the best part: it's included at no extra cost.
Support and a personalised fitness plan from an exercise physiologist tailored to help you achieve your health and fitness goals or recover from injury or surgery.
Nutrition advice from a qualified dietitian, including a personalised action plan based on your nutrition and wellbeing goals and ongoing support if needed.
One-on-one personalised support from compassionate woman's health nurses to help you manage your perimenopause and menopause symptoms.
Expert help from mental health specialists, including confidential in-depth mental health reviews^ to provide or review a diagnosis or treatment plan.
Ask your medical questions any time via the 360Health Virtual Care mobile app, and a GP, paediatrician or mental health clinician will answer your question within one business day.
In-depth medical opinions from global specialists so you can feel confident about your diagnosis, treatment and surgery options.
Covers your family – partner, children, parents, and parents-in-law
Qualified health professionals, available when you need them
No insurance required, included at no extra cost, as part of your membership
Recognised for excellence - Winner of Money Magazine's Health & Wellness Cover of The Year 2024 & 2025
As a Child Care Super member, you already have access. Simply book a consult online at a time that suits your schedule.
Speak with qualified professionals
Get clear guidance and practical next steps
Access follow-up support if needed
You and your immediate family, meaning your partner, children, parents, and parents-in-law.
360Health virtual services are unlimited, so you and your family* can access them as often as needed.
* The term 'family' means your children, partner, parents, and parents-in-law.
You may be prompted to enter a code when you set up your account in the app. The code for smartMonday members is ACCS22.
Yes. Teladoc Health will not share any medical reports or the nature or your enquiry without your consent. Child Care Super, your employer, your doctor, and MetLife cannot access your health records.
All services (except Recovery Support) are provided by Teladoc Health, a global leader in virtual healthcare services. You can find more information about Teladoc Health on their website or view their privacy policy.
No. As a Child Care Super member you and your family* can access 360Health services without making a claim or having insurance. However, Recovery Support services are only available if you have insurance with MetLife.
* 'The term 'family' means your children, partner, parents, and parents-in-law.
Unfortunately, you'll lose access to 360Health when your membership ends. However, if you're already working with a clinician, they'll complete your current case.
Statement from Teladoc Health:
At Teladoc Health, through our health and wellness proposition, we are committed to delivering inclusive, culturally sensitive, and accessible virtual healthcare services for all individuals. Our clinicians are trained in culturally sensitive care, including awareness of gender and sexual diversity, and are expected to uphold values of respect, equity, and inclusivity in every interaction. While our service descriptions do not single out specific groups, our clinical standards are inclusive by design ensuring safe, affirming care for LGBTQIA+ individuals and all members across the spectrum of physical and mental health needs. Please note, not all physical and mental health conditions are suitable for each service, the Teladoc team will help guide you to the right services for you.
^
Mental Health Assist is only available in respect of persons aged 18 years old and above.
*
The term 'family' means your children, partner, parents, and parents-in-law.
Terms and conditions
360Health virtual services are provided by Teladoc Health Australasia Pty Ltd (ACN 147 387 666) (Teladoc Health). It is intended to provide general health information and advice. This service is available to you, your children, partner, parents and parents-in-law if you are a member of Child Care Super. Teladoc Health is not part of Equity Trustees Superannuation Limited (the Trustee) or its insurer MetLife, and services are provided by Teladoc Health, not the Trustee or MetLife.
The recommendations provided by this service are based on medical and other information you provide to Teladoc Health. Teladoc Health is the entity that will collect, use, disclose, store, secure and dispose of your personal health information if you use their virtual services. For more information on how Teladoc Health will handle your personal information, please visit https://teladochealth.com.au/privacy/. Your personal health information may be stored overseas.
If you have a health or medical concern, please seek professional medical advice immediately.
Life insurance products are issued by MetLife Insurance Limited (ABN 75 004 274 882, AFSL 238096) (MetLife). 360Health virtual services are provided in conjunction with Teladoc Health, a separate entity. 360Health services are not provided by way of insurance (including health insurance) and the provision of these services is not dependent on the occurrence of an insured event. All services except for Recovery Support are provided by Teladoc Health.
The information provided is general only and does not take into account your personal or financial situation, needs or objectives and is not health or medical advice. MetLife does not warrant or represent that the information, opinions or conclusions contained in this information are accurate. MetLife will not be responsible for the nature or quality of services provided by Teladoc Health.
Access to 360Health services will be at MetLife’s reasonable discretion and is eligible for all MetLife customers, partnered super fund members and their children, partner, parents and parents-in-law. MetLife reserves the right to discontinue or change the services at any time.
Each person’s condition and health circumstances are unique, and therefore this content may not apply to you, nor is it a substitute for professional medical advice. You should always consult your licensed health care professional for the diagnosis and treatment of any medical condition and before starting or changing your health regimen, including seeking advice regarding what drugs, diet, exercise routines, physical activities or procedures are appropriate for your particular condition and circumstances.
Page last updated 12 November 2025
