Contact us

We’ve made it easy for you – all our details can be found on our Fund Details page.

You can find it on your latest statement, your member online account, or our mobile app. If you still can't find your member number, then please call us on 1800 060 215.

There are a few different ways, so choose the one that is easiest for you:

• Online: login here. Your account balance will be the first thing you see on the dashboard. Keep in mind you do need to be registered for online access. If you're not registered – no worries – you can register online here.

• Mobile app: Your account balance will be the first thing you see on the dashboard when you log in. If you have not already, you can find instructions on Downloading and setting up the mobile app here.

• Phone: You can call Child Care Super’s member services team and once you provide a few personal details we can tell you your account balance).

You need to give your new employer a completed Choice of Superannuation Fund form which includes your member number. If your employer has not made any payments into Child Care Super before, you will also need to give them a Letter of Compliance, which is on the back of the Choice of Fund form.

Short on time? If you are logged in to your member account, you will find a pre-populated Choice of Fund form containing your name, member number etc; that you can either download or email directly to your new employer.