As we send out information about your account, you may receive a text from us in the evening or on weekends, asking you to check your member portal. This is genuine, but please stay alert to scams: never share your password or personal details via text, and always log in directly through our website or app.

Important change to the Trustee of Smart Future Trust. From 1 Nov 2026, Stewarda Pty Ltd will become the Trustee. These changes won't affect your account or benefits. Learn more

Can I expect care that reflects my culture, identity, and lived experience?

Statement from Teladoc Health:

At Teladoc Health, through our health and wellness proposition, we are committed to delivering inclusive, culturally sensitive, and accessible virtual healthcare services for all individuals. Our clinicians are trained in culturally sensitive care, including awareness of gender and sexual diversity, and are expected to uphold values of respect, equity, and inclusivity in every interaction. While our service descriptions do not single out specific groups, our clinical standards are inclusive by design ensuring safe, affirming care for LGBTQIA+ individuals and all members across the spectrum of physical and mental health needs. Please note, not all physical and mental health conditions are suitable for each service, the Teladoc team will help guide you to the right services for you.