Service update: Online accounts and the Child Care Super mobile app are now accessible for most members.

Temporary access issues may still occur if you are using a non-Australian mobile number or trying to access our online joining form. We're working to restore full access as soon as possible. We apologise for the inconvenience and appreciate your patience.

Will Child Care Super communicate these changes to members?

Child Care Super will provide information to members closer to the implementation date to advise them to be aware of:

  • Super being paid in line with pay cycles

  • Keeping personal information up to date with both their employer and super fund for data matching purposes (eg. Name changes)

Taking extra care when making changes to their super arrangements, such as initiating a rollover or closing an account. Changes made part-way through a pay cycle may affect where contributions are received (or our ability to accept future contributions), so allowing time for updates to take effect is important.