Service update: Online accounts and the Child Care Super mobile app are now accessible for most members.

Temporary access issues may still occur if you are using a non-Australian mobile number or trying to access our online joining form. We're working to restore full access as soon as possible. We apologise for the inconvenience and appreciate your patience.

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FAQs
What should I do if a fund cannot accept a contribution for my employee?

What should I do if a fund cannot accept a contribution for my employee?

You should not proceed with the contribution until the issue is resolved.

Contact your employee to confirm their super fund details are correct and if needed update the employee’s details in your system.

Submit a new MVR message once accurate information is available, to ensure the contribution can be accepted.