Service update: We are aware of some temporary issues being experienced by members using a non-Australian mobile number to access their online account or the Child Care Super app, or trying to access our online joining form. We're working to restore full access as soon as possible. We apologise for the inconvenience and appreciate your patience

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FAQs
What happens if I use the old USI?

What happens if I use the old USI?

You will receive an error message and will need to update our details. Using the correct USI helps ensure contributions are processed quickly and allocated to the right fund. Please update your payroll system before making contributions from 5 September 2026.